Question 1

When can I expect my package?

Accepted Answer

Pre-order Processing time: Order Process & Shipping at LaceAddicted

Every Monday, we start with a fresh batch of orders. This helps us keep everything organized and ensures that your order is lined up for processing.
As soon as your hair products are ready to be shipped, you'll receive an email with a tracking code. This allows you to track your package in real time and know exactly when to expect it.
If you have any questions, feel free to contact us at info@laceaddicted.com .
 Maximum 5 - 10 business days. After processing shipment within 3 business days.

Disclaimer: Custom Colors processing up to 10 business days; shipment within 3 business days.
Disclaimer: Custom colors require additional processing time.

The estimated delivery times for letters and parcels from the Netherlands are as follows:

• Europe : 2 to 5 business days.
 • United Kingdom : 2-6 business days.
 • North America (eg, United States, Canada) : 5 to 8 business days.
 • South America (eg, Brazil, Argentina) : 6 to 9 business days.
 • Asia (eg, China, Japan) : 6 to 9 business days.
 • Africa (eg, South Africa, Nigeria) : 7 to 11 business days.
 • Oceania (eg, Australia, New Zealand) : 7 to 11 business days.

Please note that these times are indicative and may vary due to factors such as local holidays, customs clearance, and potential delays in the destination country.

For the most up-to-date information and specific countries, you can consult the PostNL brochure: PostNL Delivery Times (https://www.postnl.nl/api/assets/blt43aa441bfc1e29f2/blte8a5bef62086e13e/66d72151b40be82e3aa7dc3c/20240822-brochure-overkomstduur-buitenland.pdf).

Question 2

Pixie Curls vs. French Curls: What's the Difference?

Accepted Answer

Both our Pixie Curls and French Curls are crafted with the same luxurious quality, ensuring softness, durability, and a natural finish. The key difference lies in the curl pattern, making each option uniquely suited for different textures and styles:

Pixie Curls
Curl Pattern: Tight, springy curls resembling a 3B/3C hair type

Blend: Seamlessly blends with naturally curly or wavy hair for a bouncy, defined look.
Style: Perfect for achieving voluminous and lively hairstyles with a soft, spiral effect.
Versatility: Great for wash-and-go styles, twist-outs, or playful, carefree looks.

French Curls
Curl Pattern: Coily, tightly wound curls that mimic 4B/4C hair types.
Blend: Matches perfectly with kinky or coily textures, offering a natural, undetectable finish.
Style: Ideal for creating bold, defined, and textured looks with more shrinkage and density.
Versatility: Suitable for afro-centric styles, protective styling, or natural glam.

Same Quality, Different Personality
Whether you choose the playful bounce of Pixie Curls or the bold texture of French Curls, you'll enjoy the same premium virgin hair quality. Both styles are long-lasting, and easy to maintain, giving you the flexibility to switch up your look while keeping it natural.

The choice comes down to your desired curl pattern and how you want to enhance your natural beauty!

Question 3

Can I Return or Exchange our Hair?

Accepted Answer

Due to hygiene reasons, we don't accept returns or exchanges for our hair. Contact customer service for defective products or incorrect orders.

All our curly wigs are thoroughly washed and inspected prior to shipping to ensure quality and hygiene.

If an address is incorrect or incomplete, this may cause delays or return costs. Please note that these costs are the customer's responsibility.

Question 4

What is Raw Hair?

Accepted Answer

Raw hair refers to hair in its natural state, without any chemical or mechanical processing. It's sourced directly from donors, retaining its authenticity and quality.
It's collected in a way that preserves its natural texture and integrity.

Question 5

How many bundles do I need?

Accepted Answer

• 12”-16”: 2 Bundles • 18”-24”: 3/4 bundles • 26”-32”: 4 Bundles
We also offer Virgin SDD curly bundles and wigs (200 or 300gr) super double drawn is one of the highest density. The hair gives a very full look. Do you want a more natural look it depends on what hairstyle you choose. Sew in or flipover install : We recommend to buy 3 bundles.

Question 6

Customer Care

Accepted Answer

For faster support, please email us at info@laceaddicted.com
and always include:

Your full name
Your order number

You may also contact us via Instagram, but the same rule applies: without your full name and order number, we cannot assist you due to high volumes.

We aim to provide every customer with the best possible service

Question 7

What Are the Advantages of Using Raw & Virgin Hair?

Accepted Answer

Our Raw hair offers authenticity, longevity, versatility. Raw hair comes in its natural state and don't have many diverse textures. Only Straight, (Body) Wave and some curly. Can be dyed to 613.
Our high quality Virgin hair is minimally processed hair that can come in many different textures. (Straight, (Body)wave, Pixie, French. Virgin hair has more diversity in texture.
Both are high quality hair.

Question 8

How Do I Care for Our Hair?

Accepted Answer

To maintain our luxurious hair quality, use sulfate-free and paraben-free products, detangle gently, avoid excessive heat styling, and store properly.

Question 9

How Long Does Our Hair Last?

Accepted Answer

With proper care, our hair can last three years or longer, depending on maintenance.

Question 10

Can our Hair be Colored or Styled?

Accepted Answer

Yes, both our hair can be colored, styled, and treated like natural hair, offering flexibility for various looks.
*Disclaimer: For the virgin sdd curly. I would advise not to bleach it. We also offer colored bundles in those specific textures.

Question 11

International shipping

Accepted Answer

International / US Customs has recently tightened regulations for packages coming from Europe. This means that shipping addresses must be entered completely and accurately to avoid delays or returns.

Please make sure to include the following details when placing your order:

Full name (first and last name, no initials or abbreviations).
Complete address: street name, house number, apartment/unit number (if applicable).
State: required (eg, CA for California, NY for New York).
ZIP code: must match the correct region.
Phone number: required for carrier contact.

If an address is incorrect or incomplete, this may cause delays or return costs. Please note that these costs are the customer's responsibility.

We always try to deliver your order on time to the carrier. However, any delays caused by US Customs are beyond our control.

FAQ

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