FAQ
Veelgestelde vragen
Pre-order Processing time: Order Process & Shipping at LaceAddicted
Every Monday, we start with a fresh batch of orders. This helps us keep everything organized and ensures that your order is lined up for processing.As soon as your hair products are ready to be shipped, you’ll receive an email with a tracking code. This allows you to track your package in real time and know exactly when to expect it.
If you have any questions, feel free to contact us at info@laceaddicted.com.
Maximum 5 - 10 business days. After processing shipment within 3 business days.
Disclaimer: Custom Colors processing up to 10 business days; shipment within 3 business days.
Disclaimer: Custom colors require additional processing time.The estimated delivery times for letters and parcels from the Netherlands are as follows:
Europe: 2 to 5 business days.
United Kingdom: 2-6 business days.
North America (e.g., United States, Canada): 5 to 8 business days.
South America (e.g., Brazil, Argentina): 6 to 9 business days.
Asia (e.g., China, Japan): 6 to 9 business days.
Africa (e.g., South Africa, Nigeria): 7 to 11 business days.
Oceania (e.g., Australia, New Zealand): 7 to 11 business days.
Please note that these times are indicative and may vary due to factors like local holidays, customs clearance, and potential delays in the destination country.
For the most up-to-date information and specific countries, you can consult the PostNL brochure: PostNL Delivery Times.
Oui, cela est possible via notre page personnelle, cliquez sur le lien ici
Both our Pixie Curls and French Curls are crafted with the same luxurious quality, ensuring softness, durability, and a natural finish. The key difference lies in the curl pattern, making each option uniquely suited for different textures and styles:
Pixie Curls
Curl Pattern: Tight, springy curls resembling a 3B/3C hair type
Blend: Seamlessly blends with naturally curly or wavy hair for a bouncy, defined look.
Style: Perfect for achieving voluminous and lively hairstyles with a soft, spiral effect.
Versatility: Great for wash-and-go styles, twist-outs, or playful, carefree looks.
French Curls
Curl Pattern: Coily, tightly wound curls that mimic 4B/4C hair types.
Blend: Matches perfectly with kinky or coily textures, offering a natural, undetectable finish.
Style: Ideal for creating bold, defined, and textured looks with more shrinkage and density.
Versatility: Suitable for afro-centric styles, protective styling, or natural glam.
Same Quality, Different Personality
Whether you choose the playful bounce of Pixie Curls or the bold texture of French Curls, you’ll enjoy the same premium virgin hair quality. Both styles are long-lasting, and easy to maintain, giving you the flexibility to switch up your look while keeping it natural.
The choice comes down to your desired curl pattern and how you want to enhance your natural beauty!
Pour des raisons d'hygiène, nous n'acceptons ni les retours ni les échanges de nos cheveux. Contactez le service client pour les produits défectueux ou les commandes incorrectes.
Les cheveux bruts désignent les cheveux dans leur état naturel, sans aucun traitement chimique ou mécanique. Il provient directement de donateurs, conservant son authenticité et sa qualité.
Il est collecté de manière à préserver sa texture et son intégrité naturelles.
• 12"-16" : 2 paquets • 18"-24" : 3/4 paquets • 26"-32" : 4 paquets
Nous proposons également des bundles et des perruques bouclées Virgin SDD (200 ou 300gr) super double tiré, c'est l'une des densités les plus élevées. Les cheveux donnent un aspect très complet. Voulez-vous un look plus naturel, cela dépend de la coiffure que vous choisissez. Installation à coudre ou à retourner : Nous vous recommandons d'acheter 3 lots.
For faster support, please email us at info@laceaddicted.com
and always include:
Your full name
Your order number
You may also contact us via Instagram, but the same rule applies: without your full name and order number, we cannot assist you due to high volumes.
We aim to provide every customer with the best possible service
Nos cheveux bruts offrent authenticité, longévité et polyvalence. Les cheveux bruts sont livrés dans leur état naturel et n’ont pas beaucoup de textures diverses. Seulement Straight, (Body) Wave et certains bouclés. Peut être teint en 613.
Nos cheveux vierges de haute qualité sont des cheveux peu traités qui peuvent se présenter dans de nombreuses textures différentes. (Droits, (Body)wave, Pixie, French. Les cheveux vierges ont une texture plus diversifiée.
Les deux sont des cheveux de haute qualité.
To maintain our luxurious hair quality, use sulfate-free and paraben-free products, detangle gently, avoid excessive heat styling, and store properly.
With proper care, our hair can last three years or longer, depending on maintenance.
Oui, nos deux cheveux peuvent être colorés, coiffés et traités comme des cheveux naturels, offrant ainsi une flexibilité pour différents looks.
*Avertissement : Pour les vierges sdd bouclés. Je conseillerais de ne pas le blanchir. Nous proposons également des lots colorés dans ces textures spécifiques.
International / U.S. Customs has recently tightened regulations for packages coming from Europe. This means that shipping addresses must be entered completely and accurately to avoid delays or returns.
Please make sure to include the following details when placing your order:
Full name (first and last name, no initials or abbreviations).
Complete address: street name, house number, apartment/unit number (if applicable).
State: required (e.g., CA for California, NY for New York).
ZIP code: must match the correct region.
Phone number: required for carrier contact.
If an address is incorrect or incomplete, this may cause delays or return costs. Please note that these costs are the customer’s responsibility.
We always try to deliver your order on time to the carrier. However, any delays caused by U.S. Customs are beyond our control.
